Returns & Exchanges
At O'Neill, we want to ensure you are completely satisfied with your high-performance gear. If your purchase doesn't meet your expectations, you can return unworn items in their original condition within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return process and secure it to your original packaging.
Ship the Gear
Drop off your package at any authorized carrier location, ensuring all original tags and liners are intact for sports apparel and wetsuits.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing