Frequently Asked Questions
Everything you need to know about O'Neill gear and services.
How do I determine the correct wetsuit size?
To ensure a perfect fit, please refer to our comprehensive Size Chart located on each product page. We recommend measuring your chest, waist, and height, as a snug fit is essential for maintaining warmth and mobility in the water.
What is your return policy on performance gear?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, swimwear and wetsuits must be returned with the original protective liners intact.
How should I care for my O'Neill wetsuit to make it last?
Always rinse your wetsuit with fresh water after every use, especially after exposure to salt water or chlorine. Hang it to dry in the shade on a wide-shouldered hanger; avoid direct sunlight and never use a tumble dryer.
Does O'Neill offer a warranty on its products?
Yes, we provide a limited warranty against manufacturing defects. Wetsuits typically carry a one-year warranty on workmanship and materials from the date of purchase, while apparel items carry a 90-day warranty.
How long does shipping take for domestic orders?
Standard shipping typically takes 3 to 7 business days. We also offer expedited shipping options at checkout if you need your surf or snow gear for an upcoming trip.
Do you ship internationally?
Yes, O'Neill ships to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically at checkout based on your shipping address.